# Get help with Nodary

Ask from inside Nodary or by email. The small team that builds Nodary reads every request: here is how to reach it, what to send, and what to expect.

Updated on 22 October 2026.

## How to reach us

- In the app: open Help and feedback in the top bar (on a phone, in your account menu), or find it with Ctrl+K. Choose Get help, Report a bug or Request a feature. The page you are on is attached, and the answer comes back under My requests.
- By email: write to support@nodary.ai. It works without an account, for example when you cannot sign in.
- Billing questions go to the same address. Only a workspace’s owner can change its plan, seats or payment method.
- Privacy requests, such as access to your data or its deletion, go to support@nodary.ai too, as the privacy policy says.

## What to include

- The address of the page or document where it happens, copied from the browser, and the workspace’s name.
- What you did, what you expected, and what happened instead, with the exact message if there was one.
- Your browser and device, and whether it happens every time.
- For an AI agent: the client (Claude, ChatGPT, Cursor, Claude Code, VS Code or another) and the error it showed, such as quota_locked or workspace_required.

**Never send:** your password, a two-step verification code, a backup code or a whole API key. Nobody at Nodary will ask for them.

## What to expect

Nodary is made by a small team in France, which reads every request itself. There is no guaranteed response time on Free, Pro or Studio; an Enterprise contract sets its own terms. The team answers in English and French.

## Find the answer yourself

Most questions have a guide. Your workspace’s limits and what it uses are under Settings, Usage and billing, and members are told when a workspace reaches 80% of its storage or documents.

- [Getting started](https://nodary.ai/docs/getting-started)
- [Connect an AI agent](https://nodary.ai/docs/mcp)
- [Import](https://nodary.ai/docs/import)
- [Export](https://nodary.ai/docs/export)
- [Sharing and permissions](https://nodary.ai/docs/sharing-and-permissions)
- [Studio AI and Comets](https://nodary.ai/docs/studio-ai-and-comets)
- [Pricing](https://nodary.ai/pricing)

## Known limits

Before you write, these are things Nodary does not do today:

- No offline mode, and no native iOS, Android or desktop app: Nodary runs in the browser, on a computer or a phone, and can be installed from browsers that allow it.
- No single sign-on yet: you sign in with your email and password, with optional two-step verification.
- No integrations with Jira, GitHub, Notion, Linear or Figma: bring files in with Import and take them out with Export. Slack and Discord receive review decisions.
- Hosting is in the United States (AWS us-east-1), with no option to host in Europe.
- Public share links are read-only and have no password.

## Report a security issue

Report a vulnerability privately to support@nodary.ai, with enough detail to reproduce it, as the security page asks. Give us a reasonable time to fix it before any public disclosure, and do not access or change data that is not yours.

- [Security](https://nodary.ai/security)
- [security.txt](https://nodary.ai/.well-known/security.txt)

## Your account and your data

- Export your documents at any time, even from a locked workspace.
- Delete your account yourself, from your profile.
- See your active sessions and sign out of any of them, from your profile.

New to Nodary? The Free plan needs no card. [Create a free workspace](https://nodary.ai/sign-up)

## Questions

### Is there phone or live chat support?

No. Ask from Help and feedback in the app, or write to support@nodary.ai.

### How fast will I get an answer?

There is no guaranteed response time on Free, Pro or Studio. A small team reads every request; an Enterprise contract sets its own terms.

### I cannot sign in. What do I do?

Use Forgot password on the sign-in page. If the email does not arrive, check your spam folder, then write to support@nodary.ai from your account’s address.

### Can I suggest a feature?

Yes: choose Request a feature in Help and feedback, and say what problem it would solve.

## Read next

- [Get started with Nodary](https://nodary.ai/docs/getting-started): Create your account, write and link your first documents, invite your team and work with AI.
- [The Nodary MCP server](https://nodary.ai/docs/mcp): The server, signing in, the 98 tools, safety and every client at a glance.
- [Sharing and permissions](https://nodary.ai/docs/sharing-and-permissions): The five roles, project access, rights on one document, invitations and read-only links.
- [Export from Nodary](https://nodary.ai/docs/export): One document or a whole project, in open formats, at any time.

https://nodary.ai/docs/support