Get help with Nodary

Ask from inside Nodary or by email. The small team that builds Nodary reads every request: here is how to reach it, what to send, and what to expect.

Updated on 22 October 2026.

How to reach us

In the app: open Help and feedback in the top bar (on a phone, in your account menu), or find it with Ctrl+K. Choose Get help, Report a bug or Request a feature. The page you are on is attached, and the answer comes back under My requests.
By email: write to support@nodary.ai. It works without an account, for example when you cannot sign in.
Billing questions go to the same address. Only a workspace’s owner can change its plan, seats or payment method.
Privacy requests, such as access to your data or its deletion, go to support@nodary.ai too, as the privacy policy says.

What to include

The address of the page or document where it happens, copied from the browser, and the workspace’s name.
What you did, what you expected, and what happened instead, with the exact message if there was one.
Your browser and device, and whether it happens every time.
For an AI agent: the client (Claude, ChatGPT, Cursor, Claude Code, VS Code or another) and the error it showed, such as quota_locked or workspace_required.

Never send: your password, a two-step verification code, a backup code or a whole API key. Nobody at Nodary will ask for them.

What to expect

Nodary is made by a small team in France, which reads every request itself. There is no guaranteed response time on Free, Pro or Studio; an Enterprise contract sets its own terms. The team answers in English and French.

Find the answer yourself

Most questions have a guide. Your workspace’s limits and what it uses are under Settings, Usage and billing, and members are told when a workspace reaches 80% of its storage or documents.

Getting started · Connect an AI agent · Import · Export · Sharing and permissions · Studio AI and Comets · Pricing

Known limits

Before you write, these are things Nodary does not do today:

No offline mode, and no native iOS, Android or desktop app: Nodary runs in the browser, on a computer or a phone, and can be installed from browsers that allow it.
No single sign-on yet: you sign in with your email and password, with optional two-step verification.
No integrations with Jira, GitHub, Notion, Linear or Figma: bring files in with Import and take them out with Export. Slack and Discord receive review decisions.
Hosting is in the United States (AWS us-east-1), with no option to host in Europe.
Public share links are read-only and have no password.

Report a security issue

Report a vulnerability privately to support@nodary.ai, with enough detail to reproduce it, as the security page asks. Give us a reasonable time to fix it before any public disclosure, and do not access or change data that is not yours.

Security · security.txt

Your account and your data

Export your documents at any time, even from a locked workspace.
Delete your account yourself, from your profile.
See your active sessions and sign out of any of them, from your profile.

New to Nodary? The Free plan needs no card.

Create a free workspace

Questions

Is there phone or live chat support?

No. Ask from Help and feedback in the app, or write to support@nodary.ai.

How fast will I get an answer?

There is no guaranteed response time on Free, Pro or Studio. A small team reads every request; an Enterprise contract sets its own terms.

I cannot sign in. What do I do?

Use Forgot password on the sign-in page. If the email does not arrive, check your spam folder, then write to support@nodary.ai from your account’s address.

Can I suggest a feature?

Yes: choose Request a feature in Help and feedback, and say what problem it would solve.